My Alternative Family-عائلتى البديلة

Please note: Students at our partner schools may have international shipping options which will be available during checkout. We only ship within the United States and Puerto Rico for non-partner institutions.

WHEN ARE ORDERS SHIPPED?

All orders are processed and shipped during normal business hours Monday-Friday, from 9 a.m. to 5 p.m., excluding holidays. Estimated ship times are listed below.  

HOW MUCH IS SHIPPING?

Retail orders: We offer a variety of shipping options, which vary in price. Estimated shipping costs can be calculated upon checkout.

HOW MANY PACKAGES WILL I RECEIVE?

In our efforts to provide you with the best possible service, we might find it necessary to deliver your order in more than one package.

WHEN WILL I RECEIVE A TRACKING NUMBER FOR MY ORDER?

In some cases, you will receive a tracking number as soon as your order is shipped. Please note that Economy Shipping service may only provide a "Delivery Confirmation" number, with limited tracking information, and that tracking will not be available for all orders.

HOW CAN I CHECK THE STATUS OF MY ORDER?

If you experience any difficulty checking your order status on our web site, or if you think there is a mistake in the status, please send an email, and we will look into the problem.

WILL I NEED TO SIGN FOR MY ORDER WHEN IT IS DELIVERED?

No signature is required for Economy Shipping. The shipper will generally leave your shipment in front of your door or with a mail clerk at your residence hall or apartment building. Standard Ground shipments may require a signature, and all Air shipments (2nd Day and Next Day) require a signature for delivery.